Who We Are


We are a team of skilled practitioners, consultants and trainers who provide an alternative approach to Business Process Improvements and People Skills Development. 

Juliet Summers

Juliet Summers

Juliet brings her corporate career in the retail and utility industries and insight in HR, talent management and leadership to enable individuals and organisations to succeed through coaching and leadership development. She has led talent departments, strategy and teams alongside coaching, mentoring and supporting the development, progression and career transition of many. An ICF ACC credentialled coach who specialises in transformational coaching across leadership, career, confidence and life. Clients have described Juliet as, ‘Insightful, supportive, inspirational, empathetic and positive.’ When she’s not coaching or facilitating workshops, you’ll find her raising two boys and running which is one of her other passions!

Kate Hughes

Kate Hughes

Leadership development, change and communications professional. Kate is a coach, mentor and facilitator who thrives on developing great managers and inspirational leaders. She was a leader of high-performing communication teams for 15 years before joining a leading management consultancy, specialising in people performance and change.

Kate works with managers and leaders at all levels across many different sectors to create the best possible experience for delegates, empowering them to step into their potential.

Lisa Pittaway

Lisa Pittaway

Lisa, is an ultra organised and energetic individual who won’t stop at anything short of perfect!

As the Administration Manager, Lisa enjoys keeping the office in order and thrives on new challenges. With many years of experience in administrative roles, she brings a wealth of knowledge and understanding to ensure things run smoothly.

Matthew Clark

Matthew Clark

Matthew is our Chief Commercial Officer, overseeing all of our client engagement and interaction. Matthew has enjoyed a 30-year corporate career, including 16 years with a global, FTSE200 recruitment firm. During Matthew’s 23-year career in the recruitment industry, his main focus was to support leaders and decision makers across HR, Talent Management and Learning & Development both internally and externally, to enable companies to succeed through hiring the best people, coaching and leadership development. 

Each member of TICL brings something different to the team. Like a jigsaw puzzle that has a selection of different shapes, we have a selection of different skills and capabilities which together creates the perfect team blend.  

Our collective operational, management and leadership experience spans many decades, in multiple sectors; from retail to aviation, education to utilities, from sales to debt, service to operations and HR talent management too. 

How we work as a team and with our customers underpins everything we do. Our team TICL ethos and values are what drives us and is central to who we are and what we do.  Don’t just take our word for it – see what our customers say. 

Testimonials

Customer Service Director

“Think, Inspire & Create take accountability not only for the work they are leading, but also in ‘doing the right thing’. They have helped inspire teams to re-set what good looks like and inspiring others to achieve it. “

Customer Service Director – Renewable Energy Company

Head of Operations, B2B Energy Co

“The professionalism, experience, technology platforms and personalities of the TICL team, naturally invite that participation, staff engagement and willingness to succeed.”

Head of Operations, B2B Energy Co.

UK Energy Supply Company

“Hayley and Pip have been the best consultants I have ever worked with. They tailor their approach perfectly to the different members of the team to support their personal development as well as making them more effective in their day to day activities.”

Head of Operations – UK Energy Supply Company